Receive up to $504 promo credit ($180 w/Welcome Unlimited, $360 w/ 5G Start, or $504 w/5G Do More, 5G Play More, 5G Get More or One Unlimited for iPhone plan (Welcome Unlimited and One Unlimited for iPhone plans can't be mixed w/other Unlimited plans; all lines on the account req'd on respective plans)) when you add a new smartphone line with your own 4G/5G smartphone on an eligible postpaid plan between 2/10/23 and 4/5/23. Promo credit applied over 36 months; promo credits end if eligibility requirements are no longer met.
$699.99 (128 GB only) device payment purchase or full retail purchase w/ new smartphone line on One Unlimited for iPhone (all lines on account req'd on plan), 5G Start, 5G Do More, 5G Play More or 5G Get More plan req'd. Less $699.99 promo credit applied over 36 mos.; promo credit ends if eligibility req’s are no longer met; 0% APR.
I moved to a new house in July 2018 and had my Verizon service moved and was talked into a new bundle. Subsequently, in August I was talked into getting TechSure Plus as I wanted to have wiring installed, CAT4, and the agent said it was included in the service. Now, it is 8/13 and I've been hung up on about 15 times (between chat and voice) to get the TechSure Plus cancelled because it DOES NOT cover install. While on phone just now, 8/13, the agent gave me a hard time about cancelling TechSure but eventually seemed to let me..low and behold, nope she wanted to talk about the $300 dollars I owed for early termination fee for my move. I was on hold for this call for about 30 minutes until she disconnected me.
Why am I being charged an early termination fee for retaining FIOS service at my new home and actually upgrading it to the Ultimate bundle? This is really insane. Why all the lies about what the service engagement entails (bundles, ETFs, what is covered, etc.)?
Now, I've reached out again and this agent says there is no early termination fee and that 'of course' the TechSure Plus can be removed. The web page even says 'no contract' and that there is a 30-day waiting period. Why is this SO hard?
Well, I'm going to annotate by topic: