Receive up to $504 promo credit ($180 w/Welcome Unlimited, $360 w/ 5G Start, or $504 w/5G Do More, 5G Play More, 5G Get More or One Unlimited for iPhone plan (Welcome Unlimited and One Unlimited for iPhone plans can't be mixed w/other Unlimited plans; all lines on the account req'd on respective plans)) when you add a new smartphone line with your own 4G/5G smartphone on an eligible postpaid plan between 2/10/23 and 4/5/23. Promo credit applied over 36 months; promo credits end if eligibility requirements are no longer met.
$699.99 (128 GB only) device payment purchase or full retail purchase w/ new smartphone line on One Unlimited for iPhone (all lines on account req'd on plan), 5G Start, 5G Do More, 5G Play More or 5G Get More plan req'd. Less $699.99 promo credit applied over 36 mos.; promo credit ends if eligibility req’s are no longer met; 0% APR.
On March 7th I updated my service at a great rate. Come the next bill, and the monthly price is $70 more a month than represented, plus the waived set top box fee is still there and I am now paying for a router that was free. I have called multiple times. All the customer service reps are very nice and tell me it's an open matter. Call again - it's an open matter and will be resolved in 10-15 days. That was 3 months ago.
Called again today. The reduced my monthly bundle to only $25 too much - progress. Gave me half of the overcharges. Closed one ticket and still working on the other.
Today I filed a complaint with the New York State Public Service Commission. Enough is enough. Anyone interested in filing a complaint: https://www.dps.ny.gov/
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