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Incorrect bill placed with collections

I'm having a problem that seems to be pretty common on these forums. I recently received a notice that my Verizon bill of $64.71 had been placed with an outside collections agency (EOS-CCA). However, I cancelled my account with Verizon back in September, within the 30-day money back period (my service began on September 4). I was assured by the customer service representative that all charges to my account would be removed as long as I sent my modem back, which I did.

Parsing through my online bills, it appears that Verizon has continued to charge me for landline phone service, even though I was clear in my cancellation request that I wanted to cancel ALL Verizon services (phone and internet). I never received another paper bill or late payment letter from Verizon after making my cancellation request, or else I would have dealt with this earlier.

The collections account is negatively impacting my credit score, but it is for an invalid debt that was due to an error on Verizon's part. I have disputed the charge with the collections agency, but I would appreciate assistance in correcting the original error with Verizon's billing so that the derogatory marks on my credit can be expunged.

Thank you.

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Re: Incorrect bill placed with collections
Community Manager
Community Manager

Hi ExCustomer2013,

Your issue has been escalated to a Verizon agent. Before the agent can begin assisting you, they will need to collect further information from you. Please go to your profile page for the forum and look at the top of the middle column where you will find an area titled "My Support Cases". You can reach your profile page by clicking on your name beside your post, or at the top left of this page underneath the title of the board.

Under "My Support Cases" you will find a link to the private board where you and the agent may exchange information. This should be checked on a frequent basis, as the agent may be waiting for information from you before they can proceed with any actions. To ensure you know when they have responded to you, at the top of your support case there is a drop down menu for support case options. Open that and choose "subscribe". Please keep all correspondence regarding your issue in the private support portal.

Re: Incorrect bill placed with collections
Customer Service Rep

We have closed your private support case out. It seems everything is okay now since your last response. We are glad we were able to get all of your questions answered. Feel free to make a new post anytime you need our help.

- Jose_VZ