Does anyone else have/had an issue when you are promissed a specific pricing plan when renewing services? I am now on my third attempt for resolution. The prior two times I called customer service, I was given the answers I wanted to hear, the issue would be resolved, I was told what my bill should be in order to pay and that my next bill would be correct. Still, no resolution. My bill has been approx $30 higher than my original renewal order. Why is it so hard to do business with Verizon? I am in total frustration and getting ready to cancel. So far, Verizon does not seem to be operating with integrity. Has anyone else experienced similiar issue but was able to get satisfactory resolution? It makes me laugh that I'm given a survey after my interaction with customer service, which I submitt regarding my interaction and being promissed it was resolved. They should wait until a few days/weeks later to complete the survey when your promise isn't fulfilled.
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