Incorrect billing

[radioguy1966]

Two months ago had a nice lady stop by my house to speak to me about fios , i had fios before and i thought i would have a go at it again . She promised me no activation fee of 99.00 would be waived and final bill will be 165.00 with taxes and fees.   I had two bills and it is nowhere near that .  Its very upsetting to me hearing how high the bill is going to be.   i'm thinking about going back to my old cable even though i love fios 

[jonjones1]

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@radioguy1966wrote:

Two months ago had a nice lady stop by my house to speak to me about fios , i had fios before and i thought i would have a go at it again . She promised me no activation fee of 99.00 would be waived and final bill will be 165.00 with taxes and fees.   I had two bills and it is nowhere near that .  Its very upsetting to me hearing how high the bill is going to be.   i'm thinking about going back to my old cable even though i love fios 

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This is a common complaint. However in most cases the regular monthly charges, and some prorated charges appear. I understand the install fees are paid over a few months. Additionally sales people lie to make a sale. It’s how they make sales.

simple business transactions should not be this way. 

[LawrenceC]

This issue has been escalated to a Verizon agent.