Install

[SGmom]

I recently has Verizon come out to install FIOS into my home that was already wired for Verizon.  The service tech drilled holes into the side of my home...necessary I am sure.  However, he ran the wire straight down the middle of my exterior wall. It looks horrible.  He also ran the wire straight into my laundry room which is on the far right of a 5,000 sq ft home.  So my router is in the laundry room, but he assured us that the signal would reach everywhere in the house. Not the case.  There is an office center set up to where the router is supposed to exist, but that would have required work.  I am so disappointed. I have called numerous times to try to talk to someone. I wait on hold for 50 mins and the online assistance wants me to pay for a service call to repair a shoddy install. Anyone else have experiences like this? What did you do to resolve if so?

[LawrenceC]

Hi SGmom,

Your issue has been escalated to a Verizon agent. Before the agent can begin assisting you, they will need to collect further information from you. Please go to your profile page for the forum and look at the top of the middle column where you will find an area titled "My Support Cases". You can reach your profile page by clicking on your name beside your post, or at the top left of this page underneath the title of the board.

Under "My Support Cases" you will find a link to the private board where you and the agent may exchange information. The title of your post is the link. This should be checked on a frequent basis, as the agent may be waiting for information from you before they can proceed with any actions. To ensure you know when they have responded to you, at the top of your support case there is a drop down menu for support case options. Open that and choose "subscribe". Please keep all correspondence regarding your issue in the private support portal.