Receive up to $504 promo credit ($180 w/Welcome Unlimited, $360 w/ 5G Start, or $504 w/5G Do More, 5G Play More, 5G Get More or One Unlimited for iPhone plan (Welcome Unlimited and One Unlimited for iPhone plans can't be mixed w/other Unlimited plans; all lines on the account req'd on respective plans)) when you add a new smartphone line with your own 4G/5G smartphone on an eligible postpaid plan between 2/10/23 and 4/5/23. Promo credit applied over 36 months; promo credits end if eligibility requirements are no longer met.
$699.99 (128 GB only) device payment purchase or full retail purchase w/ new smartphone line on One Unlimited for iPhone (all lines on account req'd on plan), 5G Start, 5G Do More, 5G Play More or 5G Get More plan req'd. Less $699.99 promo credit applied over 36 mos.; promo credit ends if eligibility req’s are no longer met; 0% APR.
I ordered Verizon Fios at my new apartment complex that I had just moved into. The Verizon agent for our complex stated that the activation fee would be waived. We were supposed to have the triple play HD installed with a 50/50 internet connection. Within a day, my wife and I noticed how grainy the HD was and compared it to the OTA transmission and we had determined that there was no way that it was HD. Also during this time; while my wife was attempting to complete online schooling, she kept receiving errors while trying to upload her homework. I then started to do speed checks using both Verizon's speed check system and others for a comparison. Even though we had ordered 50/50 internet, the highest I saw it was 2.5/35 (this was the highest speed I saw while running a speed test). Some web pages would load and some pages wouldn't load at all. My wife and I had a conversation about the services and I had chalked it up to being such a new complex. Our complex was just built. My wife and I were the very first residents in our apartment. My wife and I decided to go ahead and cancel due to the fact that she needed a dependable internet connection so she could complete her online degree. The CS agent I spoke with during the cancellation process was very understanding and stated that we would owe nothing because of the short amount of time that we had your service and because of how bad the service actually was. I told the CS agent that we would revisit the option of getting Verizon after you had worked out the kinks in the system here.
Fast forward today. I get a bill from Verizon and it states that I now owe some money to you and there is an activation fee on the bill even though I was previously told that the fee was waived.
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Funny that you should type that LawrenceC,
Click on your support link + click on "Contact Us" + click on "Billing" + click on "Billing Questions/Online Bill Pay help" =
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Dial 1-800-Verizon (1-800-837-4966)