I tried yet again and talked to someone who promised to fix this. I'll post again if it doesn't work.
Fix what? Your billing invoice cannot be fixed here. You must call 1-800-VERIZON and select the bill department.
all you are going to get here is “your issue has been escalated to a Verizon agent”
this is a customer helping customer forum.
try this link https://www.dslreports.com/forum/vzdirect this is real Verizon help that seems to be better than most. It’s confidential and easy.