Issue obtaining promotional gift card

[#1]

Like most of the others... Signed up for fios home gigabit internet under the assumption that after x number of days I would be provided a $200 gift card.  I even had a tile when logging into the site/apps that said it would be available on 01/20/2022.  Now that date has come around and the the tile is no longer there.  Chat support is unable to resolve the issue although they did have me check on multiple devices in multiple browsers.  They imply only a telephone team can resolve this but that was not stated in the promotional terms.  I'd like a call from the Verizon Office of the President team the next business day and to get this resolved before the end of the month.  Here's the screenshot from my mobile device indicating I was due for the promotion:https://ibb.co/pRSY2S1  What I've gone through was not part of the terms and conditions to obtain the card and I will terminate my home internet and wireless service as well as advise my organization, vendors, colleagues and family to terminate their services with Verizon as well if this is not resolved in a timely manner.

[LawrenceC]

Hi ibee412,

Your issue has been escalated to a Verizon agent. Please check your Private Messenger Inbox for a message from a Verizon Support agent. You can find your Inbox by clicking on your username at the top right corner of this page and then clicking the envelope icon that appears at the top of the menu. Response times may vary. Please continue to check your Inbox for a reply from a Verizon agent. Please direct all correspondence concerning your issue to the agents who will be assisting you privately.