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Issue registering to redeem visa gift card reward

After receiving an email that says my $50 gift card reward is available, the web site given to register and receive that reward does not work. It times out repeatedly. This is a common issue discussed on the forum. I have tried chatting but the wait time is so long that the system logs me out in the middle of a chat. I do not know how to send an private message regarding this issue. Thank you for your help! is the problem web site.

Re: Issue registering to redeem visa gift card reward
Hi vez1234,

Your issue has been escalated to a Verizon agent. Please check your Private Message Inbox for a message from Verizon_Support. You can find your Inbox by clicking on your username at the top right corner of this page. Please direct all correspondence concerning your issue to the agents, who will be assisting you privately.