Issues disconnecting service

[glj58]

We decided to disconnect service.  Returned the equipment (router and 3 cable cards) per instructions.  Now getting billed for cable cards.  Nightmare trying to get it resolved, No one will take ownership of the matter. 

[jonjones1]

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@glj58 wrote:

We decided to disconnect service.  Returned the equipment (router and 3 cable cards) per instructions.  Now getting billed for cable cards.  Nightmare trying to get it resolved, No one will take ownership of the matter. 

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This is a issue easily searched on. It happens a lot.

i would write a letter send it certified returned receipt to the address on your invoice.

dispute the charges. Include a copy of the return notification that Verizon received it back. You will need it later if you have to pursue other avenues to get it removed.

[kh-gary]

Hi glj58,

Your issue has been escalated to a Verizon agent. Please check your Private Message Inbox for a message from Verizon_Support. You can find your Inbox by clicking on your username at the top right corner of this page. Please direct all correspondence concerning your issue to the agents, who will be assisting you privately.