Just switched...HORRIBLE, HORRIBLE, HORRIBLE

[dcoltonbrown]

Where to begin????  

I can't begin to imagine how a company like this is allowed to stay in business.  First of all, the channel lineup for Fios is PATHETIC...how can one get cable and every premium channel and not get ESPN!

But that is ok, perhaps I should complain about being quoted one price by a CSR...get that price in writing...then find out he blatantly lied and the charge is $30 more per month than quoted.  I called Verizon and asked about this...all they could do is give a bunch of **bleep** and no answer.  AND DON'T ASK FOR A SUPERVISOR...I was placed on hold for an hour...the supervisor never came.

Oh, I am not done.  We have used Verizon phone service for 20+ years. When we upgraded to internet and tv....it was great..we thought.  Just one bill and save a little money.  **bleep**...THEY LIED.  FREE LONG DISTANCE...RIGHT????  HELL NO!!!!! Hell no!!!  They are charging for LOCAL CALLS too!  I called...they said they fixed it (I know they didn't).  Funny thing....the amount we were overcharged for making phone calls....VERIZON REFUSES TO REFUND!

Oh...remember I said we have Verizon phone service for 20+ years....never missed a bill....NEVER EVEN LATE!  Well, after 'upgrading TV and Cable....they sentour account to collections...the SAME ACCOUNT we had for 20 years...the SAME ACCOUNT with the upgrades...THEY SENT IT TO COLLECTIONS AND NOT ONE PERSON CAN TELL ME WHY AND WHY THE BILL IS PAID.  Of course..they pretend to be helpful a they transfer you from person to person...then back to the same person with no answer.  

Oh yeah...and let's not forget about charging an extra $20 when I changed packages...before cable was even installed!!!!

Oh...and they were supposed to bury the cable....I can't even get a hold of anyone to talk to about that.

Is there anyway to get out of this contract...Verizon is a bunch of thieves.  

[dcoltonbrown]

In short...

1. Getting  charged to make phone calls...even local.  We were told there were no long distance fees.  We were lied to.
2. We were quoted one price (estimated with taxes) and the actual bill (with taxes) IS $30 MORE/ Month.
3. Sent to collections...for an account that is never late and 20+years old...Verizon can't say what this bill they sent to collections is for.
4. Charged $20 to switch packages!  **bleep**, at least disclose this. I bet I find a charge for submitting this post.
5. During the 1st month of service...they couldn't find our account...so we couldn't even get customer sservice.  When I called, they said they will return the call ASAP.  (That was 90 days ago).  

Horriblr, horrible, horrible. 

[_dot]

and of course it would be nearly impossible to realize all these lies were lies til after your 14-days-to-cancel-and-not-have-an-early-termination-fee "honeymoon" has ended.....professional installers? no! professional stallers? yes!....good luck

[dcoltonbrown]

Of course not...but I have everything in writing.  This forum will see a lot of me until they address my issues, 

[LawrenceC]

Hi dcoltonbrown,

Your issue has been escalated to a Verizon agent. Before the agent can begin assisting you, they will need to collect further information from you. Please go to your profile page for the forum and look at the top of the middle column where you will find an area titled "My Support Cases". You can reach your profile page by clicking on your name beside your post, or at the top left of this page underneath the title of the board.

Under "My Support Cases" you will find a link to the private board where you and the agent may exchange information. The title of your post is the link. This should be checked on a frequent basis, as the agent may be waiting for information from you before they can proceed with any actions. To ensure you know when they have responded to you, at the top of your support case there is a drop down menu for support case options. Open that and choose "subscribe". Please keep all correspondence regarding your issue in the private support portal.