Labeled as ‘Fraud’ for no reason

[Penny171]

I have been a loyal customer of Verizon’s for over 12 years,  I have three accounts with them. I have NEVER had a missed payment, late payment or rejected payment. Suddenly this month I was put on a ‘fraud’ list with Verizon. I was kicked out of autopay and I had to get a letter from my bank saying that my bank account is in good standings. I have spent the past 4 days trying to get this settled. Every time that I call, I am talked to like I did something wrong and NO ONE at Verizon has helped me. They will not tell me why I am on this list and I did what they asked and sent in a letter from my bank but still, I am on the fraud list. I can no longer make a payment with my checking account and I can’t set up autopay again. I wish someone like give me an answer! This is so ridiculous and embarrassing and I have done nothing wrong. 

Today I tried calling again and sat on hold for 3 HOURS, the past 3 days I was moved around to different departments that wouldn’t help me or they hung up on me. 

What’s wrong with you Verizon?!?! If I wanted to add new service you would answer the phones and help me but since I have been a loyal customer for all of these years you are going to treat me like garbage! 

[KH-OrnEsh1]

Hi Penny17,

Your issue has been escalated to a Verizon agent. Before the agent can begin assisting you, they will need to collect further information from you. Please go to your profile page for the forum and scroll down the page to an area titled "My Support Cases". You can reach your profile page by clicking on your name located above your post, or at the top right of this page.

Under "My Support Cases" you will find a link to the private board where you and the agent may exchange information. The title of your post is the link. This should be checked on a frequent basis, as the agent may be waiting for information from you before they can proceed with any actions. To ensure you know when they have responded to you, you may subscribe to the case. At the top right of your support case there is a gear icon which provides a drop down menu with support case options. Click that and choose "subscribe". Please keep all correspondence regarding your issue in the private support portal.Private Support Case