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Lack of communication
Kjb10
Newbie

My suggestion that I posted on feedback, for a lack of finding anywhere else to proceed to. After placing customers on hold for 1/2 hour +, it would be lovely if CS wouldn't continually hang up on you. The second option is to then chat and they don't respond. So you proceed to search for an email address for 2 hours to no avail. My message; on 5/21/17 I set up autopay with new acct info, which I have an email confirmation from you. So why it was not deducted for 2 months I don't know, so I'm not paying the late fee charged. I will be in search of a different communication provider, since it is ever so obvious Verizon clearly does not want communication with their customers, but demands timely payments that their own system apparently cannot handle correctly. This could have been resolved 2 months ago with a pleasant 5 minute conversation in a simple quick phone call-the very business you make millions off from which is clearly not invested in the right areas. Sincerely KJB

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Re: Lack of communication
MrMatthew1
Contributor - Level 1
Hi Kjb,

Your issue has been escalated to a Verizon agent. Before the agent can begin assisting you, they will need to collect further information from you. Please go to your profile page for the forum and scroll down the page to an area titled "My Support Cases". You can reach your profile page by clicking on your name located above your post, or at the top right of this page.

Under "My Support Cases" you will find a link to the private board where you and the agent may exchange information. The title of your post is the link. This should be checked on a frequent basis, as the agent may be waiting for information from you before they can proceed with any actions. To ensure you know when they have responded to you, you may subscribe to the case. At the top right of your support case there is a gear icon which provides a drop down menu with support case options. Click that and choose "subscribe". Please keep all correspondence regarding your issue in the private support portal.
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