Lack of service
aj5816
Newbie
I received an extra modem in August when I switched to Verizon Internet. I returned it and it was checked into their warehouse on Sept 9. It is still on my bill as a past due amount. For a company that is supposed to be current with technology, I do not understand why it takes several billing cycles to fix the charge. Are they waiting for me to get tired of fighting the issue and just pay it? When I finally talk to a real person they say it takes several billing cycles.
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Re: Lack of service
ElizabethS
Moderator Emeritus

Sorry you are having difficulty, an agent with access to your account will reach out to you directly by email, private message in the Forums and/or the billing telephone number on your Verizon account for more information to help you resolve your issue.

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