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Letter from Verizon saying I didn't return cable cards

I'm **bleep**.

I canceled service back in August, and returned ALL my equipment (including the 2 cable cards they claim are missing) to one of their drop off locations in Bellingham, MA.  The rep there said everything was all set.  Fast forward 3 MONTHS LATER - I get a letter stating that I owe verizon 2 cable cards and they plan on charging me $500 per card if I don't return the equipment.  I'm not paying a dime, as I already returned this equipment.  I'm now scouring through my records for my return receipt, but this is absolutely riciulous the con game Verizon plays with crap like this.  I will make sure to post my utter contempt and disgust for this company on every blog I can find.

Re: Letter from Verizon saying I didn't return cable cards
Community Manager
Community Manager

Hi paulnepats,

Your issue has been escalated to a Verizon agent. Before the agent can begin assisting you, they will need to collect further information from you. Please go to your profile page for the forum and look at the top of the middle column where you will find an area titled "My Support Cases". You can reach your profile page by clicking on your name beside your post, or at the top left of this page underneath the title of the board.

Under "My Support Cases" you will find a link to the private board where you and the agent may exchange information. This should be checked on a frequent basis, as the agent may be waiting for information from you before they can proceed with any actions. To ensure you know when they have responded to you, at the top of your support case there is a drop down menu for support case options. Open that and choose "subscribe". Please keep all correspondence regarding your issue in the private support portal.

Re: Letter from Verizon saying I didn't return cable cards
Customer Service Rep

Hi Paulnepats,

We did not hear back from you on your Private Support case. If you require further assistance, feel free to make a new post, and we can be sure to look into your issue. As always, we're available for support around the clock.

Ali Adam