Receive up to $504 promo credit ($180 w/Welcome Unlimited, $360 w/ 5G Start, or $504 w/5G Do More, 5G Play More, 5G Get More or One Unlimited for iPhone plan (Welcome Unlimited and One Unlimited for iPhone plans can't be mixed w/other Unlimited plans; all lines on the account req'd on respective plans)) when you add a new smartphone line with your own 4G/5G smartphone on an eligible postpaid plan between 2/10/23 and 4/5/23. Promo credit applied over 36 months; promo credits end if eligibility requirements are no longer met.
$699.99 (128 GB only) device payment purchase or full retail purchase w/ new smartphone line on One Unlimited for iPhone (all lines on account req'd on plan), 5G Start, 5G Do More, 5G Play More or 5G Get More plan req'd. Less $699.99 promo credit applied over 36 mos.; promo credit ends if eligibility req’s are no longer met; 0% APR.
I found no where else to post this letter of commendation, so it goes here;
I would like to thank Verizon Customer Represenative Ms. Oliver, who on Feb. 22, 2017, at 7:05pm, went above and beyond to assist me with a very troubling billing statement. It seems that instead of down grading some sefvices, an earlier representaive upgraded me. The result was a bill that was beyond comprehension. Ms Oliver, was patient, dedicated and very kind. She very professionally led me through numerous scenarios, and service types, until I was more satified.
Thank you Ms. Oliver for you care and concern. Verizon should be proud that they have such a truly professinal representative.
Thank you for taking the time to write about your positive experience with our support agent. We will make sure that your message is passed along.
I would also like to commend a Customer Service Representative.
On February 26th, my grandmother's Internet was having issues, and after being juggled around customer support a bit, a representative who identified himself as David was put on the line. David diagnosed the issue with my grandmother's Internet, and then had a new modem sent to her house to replace the old one. He then called me back upon its arrival to assist with the set up. Throughout the entire ordeal, David was nothing but patient and exceedingly helpful; I was very impressed with his friendliness and followup--I can't stress how amazed I was when he himself called me back to help with the setup! He made me feel like an individual and not just a customer, and I am glad that my Grandma is in such good hands. David exemplifies what quality customer care is about.
Sincerely, a satisfied customer.
Thank you, too, for posting your comments. We will forward them, as well.