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Literally cannot redeem prime membership & verizon seems unable tp help!

I have tried to talk to so many agent at verizon and literally none of them have been able to help me out. I got the email to redeem the stream tv as well as the prime membership. I was able to redeem the stream tv but the link doesn't even take me anywhere for the prime. I literally cannot get anywhere. I have tried different browsers, clearing cashes and cookies, etc. Different devices, different browsers. NO ONE seems to help out. i just keep getting pushed around from the phone call agents to the chat ones. I'm so sick of this. VERIZON.. PLEASE DO BETTER!!!!

Re: Literally cannot redeem prime membership & verizon seems unable tp help!
Community Manager
Community Manager

Hi zoomzoom,

Your issue has been escalated to a Verizon agent. Please check your Private Messenger Inbox for a message from a Verizon Support agent. You can find your Inbox by clicking on your username at the top right corner of this page and then clicking the envelope icon that appears at the top of the menu. Response times may vary and may be delayed at this time. Please continue to check your Inbox for a reply from a Verizon agent. Please direct all correspondence concerning your issue to the agents who will be assisting you privately.