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Login to My Verizon results in can't retrieve account info
TMK2
Newbie
‎03-05-2015 04:59 AM

I have tried logging into My Verizon over the last week with a consistent error saying unable to retireve account info at this time. Previously, I had not trouble viewing all account info. In the forum it was suggested to clear all browser history and cookies which I tried with no success. I also tried both Chrome and IE. Anyone else having this issue?

Thanks,

Tom

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Re: Login to My Verizon results in can't retrieve account info
TMK2
Newbie
‎03-05-2015 05:36 AM

Here is the text of the message I get:

We are unable to process your request at this time.
Please try again later. We apologize for any inconvenience.
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Re: Login to My Verizon results in can't retrieve account info
ElizabethS
Champion - Level 1
‎03-05-2015 06:21 AM

Sorry you are having difficulty, an agent with access to your account will reach out to you directly by email, private message in the Forums and/or the billing telephone number on your Verizon account for more information to help you resolve your issue.Please remember to check your spam/junk folder if you do not hear from an agent.

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