A snapshot of my life while dealing with Verizon over the past few MONTHS:
Keep up the great work, Verizon...and don't worry, I'll be sure to tell ALL my friends and family and coworkers...
I've had your post copied to an employee monitored board, where a Verizon representative can assist you. You will be contacted by email, private message in the Forums and/or the billing telephone number on your Verizon account as soon as possible.
We are sorry for the inconvenience. This requires an agent that can review your account details.
Please visit: http://www22.verizon.com/content/ContactUs and choose “Live Chat”. If available, the chat link will become live after the page fully loads.
No, I will not "Live Chat." Live Chat is USELESS. I tried it multiple times when trying to place my initial order, and they do nothing but repeat scripted responses. Heck, talking to people on the PHONE hs even been useless - a SUPERVISOR told me there was nothing she could do to help me.
I have not been contacted by Verizon at all since I posted this despite both a reply here and a private message sent to me stating that someone would be contacting me. I have, however, gotten an email (today) that my account is overdue despite the fact that I have signed up for EasyPay (and no, I did not just sign up today - I signed up previously).
Ugh, I have a feeling all this **bleep** will never end...
they are like a nightmare that never ends! I have made complaints with the BBB, The Attorney General's Office and the FCC.
Now 6 for 6, every friggin rep that picks up the phone to "help" me when I call is an unprofessional **bleep**. They just seem like high school dropouts who can't figure out crap or understand a thing, just hanging up on customers when the going gets tough.
DISAPPOINTING would be profoundly understating their customer service. I'm appalled and shocked that they can stay in business.
Always surprised that people slam Verizon Customer service support.
Its average of all the large companies not better or worse.
And although there may be some impolite service reps out there, I've never had one. True you sometime get the rep who doesn't know how to fix things, if your polite you can usually get them to pass you on to someone who can. And only once (when they really had most of their customers TV down, Did I have to wait more than 5 minutes to reach a live person on the phone.
I just found this forum by mistake. I have been a fios customer for a little over a year and have nothing but problems. It is far and few between that I actually get a customer service rep. who knows what they are talking about. Majority of themdo sound like kids who do not have a clue how to help, and if they hear in your voice that you are getting annoyed, this seems to amuse them.
I have the silver multi room dvr box and had it replaced a few times because believe it or not all the boxes: the picture freezes, takes forever for the channel to change and the box makes ticking noise. The last time my account was charged $5.66 for "renting a dvr." I never rented anything and it took 2 tries to customer service to get this removed.
So now I want the black dvr box and I am told since it is an upgrade it will cost me $40 plus an additional $20 shipping and handling. Shipping and handling fee - are they kidding??? I was bounced to 4 different people and none of them could help me. So I went on live chat and the woman said she could "definitely resolve the problem." Her resolution was not to charge $20 shipping and handling fee. Thats it. I was never charged a fee before so what the hell is this? I am so disgusted with verizon that I wanted to close my account. Cant do that because of **bleep** contract - so what I am stuck with this nonsense? And whoever had my number before never paid their bills because I get calls from collection agencies. So I asked for my number to be nonpublished and verizon will charge me $3.75 per month. I regret leaving cable.
And one more thing. The charge for the silver multi room dvr box is the same as the black one. So what is this $40 extre fee for??? I want out of this ridiculous contract.
... every friggin rep that picks up the phone to "help" me when I call is an unprofessional **bleep**. They just seem like high school dropouts who can't figure out crap or understand a thing ....
With this approach it's indeed possible that you may encounter difficulties when contacting Verizon employees. Maybe or maybe not, but the smart money is probably riding on your encountering a frigid reception. Nonetheless I certainly hope you are able to resolve your issues with your service provider. Best wishes.