Make Online Billing Accessible To All

[ghoward1]

Working under the assumption Verizon would like its customers to be able to pay their bill online how about that's made possible? Over the last 2 weeks I have tried to login to my Verizon account online to pay my bill on no less than 3 different computers using 9 different browsers (no exaggeration). In each case the "Pay Bill" link led nowhere. Well to a Timeout. If I attempted to login the dialogue would not accept any input. VERY frustrating as I do ALL my banking online and Verizon is the only site I cannot access.

Perhaps Verizon thinks every one of their customers has a brand new computer running all the latest software. I have to assume this is the issue as I had no problems in the past. To be able to pay my Verizon bill I had to use a current generation Mac Pro running Mavericks at my office. Why should I have to do this to pay a fracking bill!

Maybe Verizon would like to give me a $5,000.00 credit so I can upgrade all my hardware and software just so I can access their Web site and pay my bill.

This is ridiculous.

[ElizabethS]

Sorry you are having difficulty, an agent with access to your account will reach out to you directly by email, private message in the Forums and/or the billing telephone number on your Verizon account for more information to help you resolve your issue.

[ghoward1]

So when is this "reaching out" to take place?

[LawrenceC]

Hi ghoward,

We have resent your issue to the team.