Mandarin Add On Channels

[christinax33]

From my understanding on the website and Verizon tech through text messages, the Chinese Manadrin package was on a promotion where the first three months were free. I specifically confirmed this with the tech that installed FiOS at my residence. Now i am looking at my bill and I am being charged for the Chinese Mandarin channels and no credit was being applied to offset the cost.

Please advise on steps necessary to rectify the situation.

Thank You

[LawrenceC]

Hi christinax33,

It looks like your issue may require a Verizon representative to review your account details. Please visit our Support page for a variety of ways to contact Verizon, including “Ask Verizon,” our virtual chat agent, and customer support phone numbers.