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Massive Account/Billing Problem
BrooklynFios1
Newbie
‎10-21-2018 11:02 AM

Hello. For whatever reason a Verizon FIOS rep changed my FIOS triple play package and promotions. This resulted in a $60 dollar increase to my monthly bill beginning in October. I did not authorize such a change.

I have tried multiple times to escalate this issue through Verizon Chat however I have been told that it is not possible to revert my plan back to how it was before this change. I am extremely frustrated as I have been with Verizon for many years.

Can someone with the correct level of authority, please look into my account? I am at my wits end.

Thank you

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Re: Massive Account/Billing Problem
LawrenceC
Community Manager
Community Manager
‎10-21-2018 01:11 PM

Hi BrooklynFios1,

Your issue has been escalated to a Verizon agent. Please check your Private Message Inbox for a message from Verizon_Support. You can find your Inbox by clicking on your username at the top right corner of this page. Please direct all correspondence concerning your issue to the agents who will be assisting you privately.

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