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Missing $100 Amazon giftcard

I signed up for triple play with offer of 100 Amazon gc and it's been almost 3 months and I still have not recieved it. How do I go about getting what was advertised?

Re: Missing $100 Amazon giftcard
Community Manager
Community Manager

Hi AT1234,

Your issue has been escalated to a Verizon agent. Please check your Private Message Inbox for a message from Verizon_Support. You can find your Inbox by clicking on your username at the top right corner of this page. Please direct all correspondence concerning your issue to the agents who will be assisting you privately.