Receive up to $504 promo credit ($180 w/Welcome Unlimited, $360 w/ 5G Start, or $504 w/5G Do More, 5G Play More, 5G Get More or One Unlimited for iPhone plan (Welcome Unlimited and One Unlimited for iPhone plans can't be mixed w/other Unlimited plans; all lines on the account req'd on respective plans)) when you add a new smartphone line with your own 4G/5G smartphone on an eligible postpaid plan between 2/10/23 and 4/5/23. Promo credit applied over 36 months; promo credits end if eligibility requirements are no longer met.
$699.99 (128 GB only) device payment purchase or full retail purchase w/ new smartphone line on One Unlimited for iPhone (all lines on account req'd on plan), 5G Start, 5G Do More, 5G Play More or 5G Get More plan req'd. Less $699.99 promo credit applied over 36 mos.; promo credit ends if eligibility req’s are no longer met; 0% APR.
I signed up for Verizon Fios in January. As a new customer, I was promised a $100 Visa prepaid card, and the agent I was chatting with online said if I completed the order online with her, I would get an additional $50 Visa prepaid card, so I did that. I received the order, downloaded the app and saw both reward cards reflected on my account, redeemable on FEB 20, 2020, after a month of service. I got an email a few days ago saying my reward was ready. Today I logged on to redeem it, and both rewards cards did not appear in my account. After about 45 minutes chatting with Verizon "support," they gave me a number for a rewards center. The rewards center said they could only assist me with the $100 card, as there cannot be more than one reward for an account within 90 days.
What happened to the $50 Visa card offer? I didn't think to screenshot it, as it appeared on my account after submitting the order, so I assumed it would be honored. It was the only reason I continued the sign-up process online, which took longer. It's frustrating that a Verizon agent would offer a second reward if they really cannot place 2 rewards on an account at the same time, and also that it would show in my account up until the day I was eligible to redeem it. A poor first impression of Verizon customer service.
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