I signed up for Verizon Fios in January. As a new customer, I was promised a $100 Visa prepaid card, and the agent I was chatting with online said if I completed the order online with her, I would get an additional $50 Visa prepaid card, so I did that. I received the order, downloaded the app and saw both reward cards reflected on my account, redeemable on FEB 20, 2020, after a month of service. I got an email a few days ago saying my reward was ready. Today I logged on to redeem it, and both rewards cards did not appear in my account. After about 45 minutes chatting with Verizon "support," they gave me a number for a rewards center. The rewards center said they could only assist me with the $100 card, as there cannot be more than one reward for an account within 90 days.
What happened to the $50 Visa card offer? I didn't think to screenshot it, as it appeared on my account after submitting the order, so I assumed it would be honored. It was the only reason I continued the sign-up process online, which took longer. It's frustrating that a Verizon agent would offer a second reward if they really cannot place 2 rewards on an account at the same time, and also that it would show in my account up until the day I was eligible to redeem it. A poor first impression of Verizon customer service.
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