Receive up to $504 promo credit ($180 w/Welcome Unlimited, $360 w/ 5G Start, or $504 w/5G Do More, 5G Play More, 5G Get More or One Unlimited for iPhone plan (Welcome Unlimited and One Unlimited for iPhone plans can't be mixed w/other Unlimited plans; all lines on the account req'd on respective plans)) when you add a new smartphone line with your own 4G/5G smartphone on an eligible postpaid plan between 2/10/23 and 4/5/23. Promo credit applied over 36 months; promo credits end if eligibility requirements are no longer met.
$699.99 (128 GB only) device payment purchase or full retail purchase w/ new smartphone line on One Unlimited for iPhone (all lines on account req'd on plan), 5G Start, 5G Do More, 5G Play More or 5G Get More plan req'd. Less $699.99 promo credit applied over 36 mos.; promo credit ends if eligibility req’s are no longer met; 0% APR.
I have been a Verizon mobile customer since 02/2018 and a FIOS customer before that. I signed up for Mobile+Home Rewards and I had been receiving the Level 2 discounts ($5/mo off Fios + $5/mo off Wireless).
In December 2019, I upgraded to FIOS Gigabit, which should have pushed me to the Level 3 discount ($10/mo off Fios + $10/mo off wireless), but while my account was changed for Fios, it was not automatically changed for Mobile and I am shown as Level 2 in the app. These are the lines on my bills:
Mobile bill: MOBILE + HOME LEVEL 2 - $5.00
Fios bill: Mobile + Home Level 3 $10
I have contacted verizon many times and spent countless hours being pushed around between to FIOS and Mobile departments, who blame each other. No one seem to know how to resolve the issue. I should have been receiving an extra $5/month discount since 12/19 and I have not been receiving it. Is there someone here who can help me or steer me in the right direction so that I can have this resolved? These are tough times and every dollar counts.
From the FAQ...
If you: Make a change that still qualifies you for Mobile + Home Rewards, your reward level automatically changes to the new level.
1-800-922-0204 is verizon wireless customer service phone.
is the community forum for wireless.
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Sad to say I’ve been encountering the sake issue and it’s honestly ridiculous the level of incompetence and inability of anyone to figure out the solution other than to switch carriers. Best of luck to ya! I’ve just about given up myself and am looking to switch to a company that actually cares abut it’s customers!
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