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Moving Charges, Charged 3x what a representative told me on the phone.
Shawns2111
Newbie
‎08-22-2017 10:18 AM

I had moved to a new address and had my service moved to my new home. The representative said that i would only be charged a $30 activation fee to activate it. Normally my bill is $71.

My bill is now $141. I was only told that I would have to pay the activation fee even with a technician coming out to set it up, but there are two additional charges ive copied and pasted below. Some clarification as to why i have to pay nearly DOUBLE my normal bill would be nice...

Activation Fee
29.99
Aug 02
Dial Tone Line
28.70
Aug 02
Primary Service Order Charge
24.00
Aug 02
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Re: Moving Charges, Charged 3x what a representative told me on the phone.
LawrenceC
Community Manager
Community Manager
‎08-22-2017 10:36 AM

Hi Shawns211,

Just a friendly reminder, this is a forum where users help other users. It looks like your issue may require a Verizon representative to review your account details. Please visit our Support page for a variety of ways to contact Verizon, including “Ask Verizon,” our virtual chat agent, and customer support phone numbers.

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