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I paid off my mother's bill because she was in the hospital for three months and the customer service rep SWORE that she would be reconnected within 24 hours. that was 5 days ago and she still has no service. This is an outrage and I am thinking of going to the TV news and letting Verizon speak on the air aobut how they can't filp a switch to reconnect her!!! i don't know what to do and all their offices are closed on Saturday!
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We are sorry you are having difficulty wtih this issue. An agent with access to your account will reach out to you directly by email, private message in the Forums and/or the billing telephone number on your Verizon account for more information or help you resolve your issue.
Thank you
RachaelB
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I'm sorry for the trouble with the service not being turned on, but we can help out. I've sent you a private message to get more information. Please get back to me when you're able. Thanks!
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Karl I have replied to your PM