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My FIOS Internet was suspended 3 days ago despite Corona response message from Verizon


During this unprecedented Pandemic of Corona virus, Verizon has promised to waive late fees and promised to keep our connections alive. Well, that's not true to my case. On Easter Sunday, they decided to cut me off despite I had a payment arrangement. I was told payment arrangement will not avoid the suspension. What about the corona message from Verzion? I thought we're all protected until May 13 or whatever. I"m very disappointed as a customer for many many years since FIOS first became available in Philly.

I don't have any money to pay right now. I'm running out of food and this is exactly what I need during this crisis. I'm waiting for unemployment and stimulus money. My mother is a senior over 65, and she's a current cancer patient. I need help.

Re: My FIOS Internet was suspended 3 days ago despite Corona response message from Verizon
Community Manager
Community Manager

Hi Tommy19460,

Your issue has been escalated to a Verizon agent. Please check your Private Messenger Inbox for a message from a Verizon Support agent. You can find your Inbox by clicking on your username at the top right corner of this page and then clicking the envelope icon that appears at the top of the menu. Response times may vary and may be delayed at this time. Please continue to check your Inbox for a reply from a Verizon agent. Please direct all correspondence concerning your issue to the agents who will be assisting you privately.