My Phone No Longer Appears on My Verizon

[lanskya1]

All information related to my residential phone account recently disappeared from My Verizon page.  It was replaced with an account number I do not recognize.  From the Forum it appears I am not the only one dealing with this.  I have spent hours on the phone with Verizon people from different departments trying to get this corrected without success.  I am current in my payments, and wish there was someone at Verizon who could help me get my residential account information back onto My Verizon and take the unknown account number off.  I will appreciate any suggestions.  Thanks.

[LawrenceC · Accepted solution]

Hi lanskya,

Your issue has been escalated to a Verizon agent. Before the agent can begin assisting you, they will need to collect further information from you. Please go to your profile page for the forum and look at the top of the middle column where you will find an area titled "My Support Cases". You can reach your profile page by clicking on your name beside your post, or at the top left of this page underneath the title of the board.

Under "My Support Cases" you will find a link to the private board where you and the agent may exchange information. The title of your post is the link. This should be checked on a frequent basis, as the agent may be waiting for information from you before they can proceed with any actions. To ensure you know when they have responded to you, at the top of your support case there is a drop down menu for support case options. Open that and choose "subscribe". Please keep all correspondence regarding your issue in the private support portal.