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My Verizon Portal issues that haven't been resolved over several months.
SKuehl
Enthusiast - Level 1

I am fed up of explaining this to Verizon over and over and over.

Im hoping posting it here will get the necessary attention to resolve it.

I have FIOS only.

No Phone

No TV

I do have Verizon Wirelss but the profiles are seperate.

My Portal access is the same as it has ALWAYS been for many many years.

with one exception.

NOTHING but email works.

No online bill viewing.

No Paperless Bill enrollment

No Auto Pay services

No service description and upgrade or down grade options.

All the links are there but they all fail when I try and use them.

This has been going on for many months now. 

And I am tired of it.

I open tickets with Verizon trouble ticketing and they refer me to the E-Center.  All calls, emails and tickets with the E-Center have resolved NOTHING.  The only thing they have done is generated MAJOR frustration. 

Its a simple problem.  Fix the **bleep** portal.

I even offered to allow them to completely wipe my profile and build a new one from scratch if it would resolve the issue.

Serveral of the Verizon CS people have indicated they have made changes or transfered systems and it has cuased issues.

I NEED THIS RESOLVED.

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Re: My Verizon Portal issues that haven't been resolved over several months.
LawrenceC
Community Manager
Community Manager

Hi SKuehl,

Sorry you are having difficulty with your online account. An agent with access to your account will reach out to you directly by email, private message in the Forums and/or the billing telephone number on your Verizon account for more information or to help you resolve your issue.

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Re: My Verizon Portal issues that haven't been resolved over several months.
LawrenceC
Community Manager
Community Manager

This thread has been locked in order to allow agents to deal with each individual’s issue. If you are having a similar problem, please start a new thread.

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