Receive up to $504 promo credit ($180 w/Welcome Unlimited, $360 w/ 5G Start, or $504 w/5G Do More, 5G Play More, 5G Get More or One Unlimited for iPhone plan (Welcome Unlimited and One Unlimited for iPhone plans can't be mixed w/other Unlimited plans; all lines on the account req'd on respective plans)) when you add a new smartphone line with your own 4G/5G smartphone on an eligible postpaid plan between 2/10/23 and 4/5/23. Promo credit applied over 36 months; promo credits end if eligibility requirements are no longer met.
$699.99 (128 GB only) device payment purchase or full retail purchase w/ new smartphone line on One Unlimited for iPhone (all lines on account req'd on plan), 5G Start, 5G Do More, 5G Play More or 5G Get More plan req'd. Less $699.99 promo credit applied over 36 mos.; promo credit ends if eligibility req’s are no longer met; 0% APR.
For the past month I've been unable to access my bill, view various pages on my account, see credits and payments that have been applied to my account or do nearly anything on myverizon
I have called and been on hold or speaking to someone from support for over 4 hours total now. I keep getting transferred to someone new, who I have to explain the issues all over again to, only to be transferred again or simply disconnected for asking for a supervisor.
This is completely unreasonable for your customers to have to deal with.
I was told I would be getting a callback last Friday, only to call back today and have a rep tell me the issue was resolved (it hasn't been) and then transfer me to someone and repeat this endless cycle.
I need someone that can fix my account, and a way to reach them without sitting on hold for any more time, this is beyond ridiculous.
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