Receive up to $504 promo credit ($180 w/Welcome Unlimited, $360 w/ 5G Start, or $504 w/5G Do More, 5G Play More, 5G Get More or One Unlimited for iPhone plan (Welcome Unlimited and One Unlimited for iPhone plans can't be mixed w/other Unlimited plans; all lines on the account req'd on respective plans)) when you add a new smartphone line with your own 4G/5G smartphone on an eligible postpaid plan between 2/10/23 and 4/5/23. Promo credit applied over 36 months; promo credits end if eligibility requirements are no longer met.
$699.99 (128 GB only) device payment purchase or full retail purchase w/ new smartphone line on One Unlimited for iPhone (all lines on account req'd on plan), 5G Start, 5G Do More, 5G Play More or 5G Get More plan req'd. Less $699.99 promo credit applied over 36 mos.; promo credit ends if eligibility req’s are no longer met; 0% APR.
I've had my Internet only Fios account for over 2 years, nothing has ever been changed with it. A couple of weeks ago when I go to pay the bill, it gives an error and can't load the billing info. Try again a few days later, same problem so I start a support chat. I copy and paste the account number shown on my account profile screen and the chat rep says that it doesn't exist. She looks up my account by address and gives XXX as my account. When I look up my past payment confirmation emails, the account number matches what the rep says and not what my screen says. A couple of weeks goes by of trying countless hours and support people, nobody has a clue but I'm finally able to make a payment by phone. I get the email confirmation, and it looks like it was applied to the phantom account, not my real account. Now when digging more when logging in online, it let me look at my billing history and it's showing 2 accounts combined, my real info and amounts that aren't mine. It let me download one of the unfamiliar bills from July and it is apparently a retail store's business account from VA (I'm in PA). Somehow, this store's business Fios account has been merged with my residential account and it's completely screwing up my billing and ability to pay online or by phone. I need a direct contact for a support person or department with the actual capability to fix this, by email preferably. I've already spent over 10+ hours in chats and on the phone, mostly in long hold times to only be told it's the wrong department and passed on to another over and over.