Receive up to $504 promo credit ($180 w/Welcome Unlimited, $360 w/ 5G Start, or $504 w/5G Do More, 5G Play More, 5G Get More or One Unlimited for iPhone plan (Welcome Unlimited and One Unlimited for iPhone plans can't be mixed w/other Unlimited plans; all lines on the account req'd on respective plans)) when you add a new smartphone line with your own 4G/5G smartphone on an eligible postpaid plan between 2/10/23 and 4/5/23. Promo credit applied over 36 months; promo credits end if eligibility requirements are no longer met.
$699.99 (128 GB only) device payment purchase or full retail purchase w/ new smartphone line on One Unlimited for iPhone (all lines on account req'd on plan), 5G Start, 5G Do More, 5G Play More or 5G Get More plan req'd. Less $699.99 promo credit applied over 36 mos.; promo credit ends if eligibility req’s are no longer met; 0% APR.
The past few months have been horrible for me with Verizon. After my computer got hacked I have to create a new email address and also get a new phone number. I was unable to get these change after repeated phone calls. I got on this forum and I was able to change those. I try by phone and on the internet to get these changes done, but I did not know my complete account number. I was able to speak with an expert who help create a pin so I could make the changes. Unfortunately for me I decided to change to new providers: Comcast (Direct TV) for television and Xfinity for Internet. So on July 7, 2020 I call Verizon and terminated my services with them. I also called my bank to put a hold on my monthly automated payment for July which was scheduled for July 14, 2020. I managed to arrange to get a printed bill in the mail which give me my complete account number. I got a bill for $323.21 which included the payment and late fee for July and an early termination fee of $245.00 for cancelling my service with Verizon with some refunds for returning equipment ending being a total of $178.75. I paid the $323.21 over the phone on August 7, 2020. Now, I found out that they got a payment in August for $144.46, my monthly fee which was on automatic payment from my bank on August 17, 2020.
I reported the lousy service I got from Verizon to the PUC. I spoke with a representative from the PUC over the phone and reported to him the early termination fee for $245.00. He said report that the assigned investigator. Since I cancelled my service Verizon should have not charge the $144.46 monthly payment in August 2020. I would like Verizon to refund the August payment and terminated the automatic payment service. I will be reporting this to the PUC investigator when they call.
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