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NO $100 gift card for 2-year contract

I renewed my contract for 2 year in March, 2018,  for it said there was $100 gift card for the renewal on verizon website.  And I confirmed with an online representive at that time. However, I have never received a gift card. When I asked online, the representive told me my renewal didn't include a gift card at all. Can I ask what's the criteria for the promotion? Depends on price? Random?

Re: NO $100 gift card for 2-year contract
Hi pangying7911,

Your issue has been escalated to a Verizon agent. Please check your Private Message Inbox for a message from Verizon_Support. You can find your Inbox by clicking on your username at the top right corner of this page. Please direct all correspondence concerning your issue to the agents, who will be assisting you privately.