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Need Contact Information for One Bill Finance department or something
Rhyzo
Newbie

I had One Bill up until, as far as I can tell November, and everything prior was working fine. My bills got auto paid and I had no issues.  In November, I think I got de-enrolled from One Bill because it has come to an end? maybe? Anyway I have spend hours on the phone with both Verizon and Verizon Wireless billing departments with no avail. The main problem is on the Verizon Wireless side. I had an automatic payment sent on November 13, but on November 29, they payment got reveresed, so when my December bill got received, it showed I owed payment for two months and I was a month behind on my payments. I have gone ahead and payed my two month bill, but the amount that got reversed went into the ether... it doesn't show on the Verizon Wireless side or the residental side. Is there someone I can call about this? I do not want to talk to the Verizon Residental side or the Verizon Wireless side, because I have done that ad nauseum. Thanks in advance.

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Re: Need Contact Information for One Bill Finance department or something
LawrenceC
Community Manager
Community Manager

Hi Rhyzo,

Your issue has been escalated to a Verizon agent. Before the agent can begin assisting you, they will need to collect further information from you. Please go to your profile page for the forum and look at the top of the middle column where you will find an area titled "My Support Cases". You can reach your profile page by clicking on your name beside your post, or at the top left of this page underneath the title of the board.

Under "My Support Cases" you will find a link to the private board where you and the agent may exchange information. The title of your post is the link. This should be checked on a frequent basis, as the agent may be waiting for information from you before they can proceed with any actions. To ensure you know when they have responded to you, at the top of your support case there is a drop down menu for support case options. Open that and choose "subscribe". Please keep all correspondence regarding your issue in the private support portal.

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