Receive up to $504 promo credit ($180 w/Welcome Unlimited, $360 w/ 5G Start, or $504 w/5G Do More, 5G Play More, 5G Get More or One Unlimited for iPhone plan (Welcome Unlimited and One Unlimited for iPhone plans can't be mixed w/other Unlimited plans; all lines on the account req'd on respective plans)) when you add a new smartphone line with your own 4G/5G smartphone on an eligible postpaid plan between 2/10/23 and 3/31/23. Promo credit applied over 36 months; promo credits end if eligibility requirements are no longer met.
In the past two days I updated my service to the 1 gig, custom tv and digital voice. I previously had the 75mbps service, extreme tv, and digital voice.
The rep I sealed with and have the chat logs for gave me a quote and since then I have had to agree to multiple quotes trying for them to be able to bill my account correctly. It started as one fee, then the rep said I need to sign up at another fee and after the install they would adjust the price. I have all of this documented from the chat logs.
Since then, I have had three total chats, and 5 customer service phone calls. I spoke to one supervisor who understood the error verizon made in pricing my promised service and was going to discount my bill by $19 to $20 for my contract duration (24 months). She promised to call back at 5pm yesterday and send me an email. I have not heard back. Then I called again and was promised a supervisor would call me back at 745pm last evening and I have still bot heard back.
I account payment shown is still incorrect, nothing has changed, I have been promised by other reps to have this escalated and fixed and have received nothing.
I have all of my chat logs and offer emails. Can you please have a customer advocate contact me to resolve a verizon issue?