Receive up to $504 promo credit ($180 w/Welcome Unlimited, $360 w/ 5G Start, or $504 w/5G Do More, 5G Play More, 5G Get More or One Unlimited for iPhone plan (Welcome Unlimited and One Unlimited for iPhone plans can't be mixed w/other Unlimited plans; all lines on the account req'd on respective plans)) when you add a new smartphone line with your own 4G/5G smartphone on an eligible postpaid plan between 2/10/23 and 4/5/23. Promo credit applied over 36 months; promo credits end if eligibility requirements are no longer met.
$699.99 (128 GB only) device payment purchase or full retail purchase w/ new smartphone line on One Unlimited for iPhone (all lines on account req'd on plan), 5G Start, 5G Do More, 5G Play More or 5G Get More plan req'd. Less $699.99 promo credit applied over 36 mos.; promo credit ends if eligibility req’s are no longer met; 0% APR.
My 2 year agreement was scheduled to end on Feb 2 so I called to renew my services on Jan 1. The representative on the phone reviewed my account and said I could keep my TV and phone the same but upgrade my internet to 300/300 for $2 more per month. I agreed and receieved an estimated bill for ~$208 per month. The new service required a new ONT, wiring and backup system, which occurred on Jan 11. Then when my bill arrived in the mail my price was $238. I called customer serice and reviewed my account and said an error was made on the original quote, it was $30 too low. The error was on Verizon's part but they want me to pay for it. I have placed numerous phone calls asked for my issue to be escalated twice but so for no customer service other than my autopay being hit for the $238 fee. Very poor customer service for a 41 year customer -- it appears only new customers get help. I would like someone from Verizon to investigate what remedy can be performed -- it seems simple to me -- a $30 per month credit for the 24 month period so my bill matches your estimate. I look forward to hearing from you. thanks,