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Nest promotion not working

Nest promotion that was valid for me through 11/7/2018 no longer pops up so I can't redeem today. I see this is a common problem, but there's not a posted solution. 

Re: Nest promotion not working
Community Manager
Community Manager

Hi someone1,

Your issue has been escalated to a Verizon agent. Please check your Private Message Inbox for a message from Verizon_Support. You can find your Inbox by clicking on your username at the top right corner of this page. Please direct all correspondence concerning your issue to the agents who will be assisting you privately.