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Netflix Redemption Problem

I have tried to redeem my one free year of Netflix that came with the Fios Triple Play since June.  I have spent hours on the phone with agents, and in chats on the Verizon website.  Although this seems to be a known problem, no one has yet contacted me with a solution.  Any suggestions on how I can actually redeem my Netflix subscription?

Re: Netflix Redemption Problem
Hi Atw,

Your issue has been escalated to a Verizon agent. Please check your Private Message Inbox for a message from Verizon_Support. You can find your Inbox by clicking on your username at the top right corner of this page. Please direct all correspondence concerning your issue to the agents, who will be assisting you privately.