Receive up to $504 promo credit ($180 w/Welcome Unlimited, $360 w/ 5G Start, or $504 w/5G Do More, 5G Play More, 5G Get More or One Unlimited for iPhone plan (Welcome Unlimited and One Unlimited for iPhone plans can't be mixed w/other Unlimited plans; all lines on the account req'd on respective plans)) when you add a new smartphone line with your own 4G/5G smartphone on an eligible postpaid plan between 2/10/23 and 4/5/23. Promo credit applied over 36 months; promo credits end if eligibility requirements are no longer met.
$699.99 (128 GB only) device payment purchase or full retail purchase w/ new smartphone line on One Unlimited for iPhone (all lines on account req'd on plan), 5G Start, 5G Do More, 5G Play More or 5G Get More plan req'd. Less $699.99 promo credit applied over 36 mos.; promo credit ends if eligibility req’s are no longer met; 0% APR.
I found a duplicate thread with my same problem, but that did not have a solution either. I am eligible for the 1 year Netflix promotion, and I received the email saying it is time to redeem it. But, on my account page it says "click on the Netflix tile below" but that does not exist. I successfully reached support a couple weeks ago by using the "schedule a call" option and the person could not solve my issue and told me to "send and email" just like in the other thread. But, like that other thread, I got no response.
I tried again to redeem my offer, as I got another email saying to do so yesterday, and the same problem exists. There is no link, no "Netflix tile" to click. And now, there is no "schedule a call" option and after 40 minutes on hold, I hung up.
I see that moderators often read these forums and "escalate" them to customer service. As I could not get through using the usual channels, I hope someone contacts me after reading this and solves this issue. Not just for me, but for all other customers that must be having this same issue.