Receive up to $504 promo credit ($180 w/Welcome Unlimited, $360 w/ 5G Start, or $504 w/5G Do More, 5G Play More, 5G Get More or One Unlimited for iPhone plan (Welcome Unlimited and One Unlimited for iPhone plans can't be mixed w/other Unlimited plans; all lines on the account req'd on respective plans)) when you add a new smartphone line with your own 4G/5G smartphone on an eligible postpaid plan between 2/10/23 and 4/5/23. Promo credit applied over 36 months; promo credits end if eligibility requirements are no longer met.
$699.99 (128 GB only) device payment purchase or full retail purchase w/ new smartphone line on One Unlimited for iPhone (all lines on account req'd on plan), 5G Start, 5G Do More, 5G Play More or 5G Get More plan req'd. Less $699.99 promo credit applied over 36 mos.; promo credit ends if eligibility req’s are no longer met; 0% APR.
Back in Februrary I terminated my FIOS services because I was moving. I returned all the equipment and payed all of the charges on the account as far as I knew. I have always paid my bills on time and would never leave an account unfinished. Just yesterday I got a debt collectors letter in the mail. I never once receieved a piece of mail about the balance on my account, nor did I receive any mail from the 1st debt collector (YES there have apparently been TWO). I have received no emails regarding the status of my account since once you terminate your acount, your verizon email gets terminated as well. How was I supposed to know about this account balance? Verizon never contacted me, even though they had all my information and I even use their phone service- I have always been a loyal customer and feel very blindsided by this. I called the agency today and paid, and I am now worried that I have a delinquency that wil reflect negatively on my credit report. It seems very unfair considering I didn't get ONE piece of notice that my account had a balance until just last night when I received a letter in the mail from a collection agency. I can't seem to find a phone number to contact Verizon's debt collection department and am looking for a way to contact someone regarding this negative activity towards my credit.
Your issue has been escalated to a Verizon agent. Before the agent can begin assisting you, they will need to collect further information from you. Please go to your profile page for the forum and look at the top of the middle column where you will find an area titled "My Support Cases". You can reach your profile page by clicking on your name beside your post, or at the top left of this page underneath the title of the board.
Under "My Support Cases" you will find a link to the private board where you and the agent may exchange information. The title of your post is the link. This should be checked on a frequent basis, as the agent may be waiting for information from you before they can proceed with any actions. To ensure you know when they have responded to you, at the top of your support case there is a drop down menu for support case options. Open that and choose "subscribe". Please keep all correspondence regarding your issue in the private support portal.