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Never Received $100 Visa Giftcard

Similar to everyone else in the other 39 page thread about the broken welcome bonus link I still have not received my $100 Visa gift card and the links sent via email do not work. I have called customer support twice already and was told in December that I would receive the card by February 10th, however they would not give me any sort of confirmation number. It takes 40 minutes to get through to a human on the phone so really hoping I do not have to call again. Can somebody please help out with this? 

Re: Never Received $100 Visa Giftcard
Hi knight1029,

Your issue has been escalated to a Verizon agent. Please check your Private Message Inbox for a message from Verizon_Support. You can find your Inbox by clicking on your username at the top right corner of this page. Please direct all correspondence concerning your issue to the agents, who will be assisting you privately.