Never got my 250 visa card!

[Customerabc1]

I switched from Optimum to Verizon in January, and have paid all my bills on time.  At the time, I was promised by the representative to get the triple play bundle with the monthly discount AND a $250 gift card.  I was hesitant to switch at the time, but the rep 'Jake' assured me of the final price incl taxes, and the discount, and the gift card, and even threw in a '$150 payperview credit to persuade me.  I agreed, but this was a total lie!!! Now I find out the $250 card was not put in with my order, and I can't get it since I got the other monthly discount.  AND the payperview thing he promised was not a credit, it is something EVERY customer gets and is essentially worthless to me.  TOTAL misrepresentation by this rep, I am so disappointed by Verizon.    I need this problem to be resolved, I want the VISA card I was promised.

[LawrenceC]

Hi Customerabc,

Your issue has been escalated to a Verizon agent. Before the agent can begin assisting you, they will need to collect further information from you. Please go to your profile page for the forum and look at the top of the middle column where you will find an area titled "My Support Cases". You can reach your profile page by clicking on your name beside your post, or at the top left of this page underneath the title of the board.

Under "My Support Cases" you will find a link to the private board where you and the agent may exchange information. This should be checked on a frequent basis, as the agent may be waiting for information from you before they can proceed with any actions. To ensure you know when they have responded to you, at the top of your support case there is a drop down menu for support case options. Open that and choose "subscribe". Please keep all correspondence regarding your issue in the private support portal.

[Verizon_Support]

Hello, Customerabc

We did not hear back from you on your Private Support case. We hope you were able to find resolution to your issue.

If you require further assistance, feel free to make a new post, and we can be sure to look into your issue. As always, we're available for support around the clock.

Thanks,
Mitchell