Never ordered Triple Play upgrade

[prinzlmeisl]

UPS left a box from Verizon on my front porch today. When I logged on to my account, I found out that there is a pending order for an upgrade from Fios Internet to Fios Triple Play, needless to say, for a lot more money. I did not order a change> I have not even contacted Verizon for several month prior to May 15, the date when the order was allegedly placed. 
I called immediately and spent a good portion of the evening trying to get a real person on the phone and make myself understood, get the order cancelled, my current service restored, and the box with the new hardware picked up.

I am unconvinced that I accomplished any of these things. 
Did this happen to anyone else, and how can I get to a person who speaks my language and can resolve this?

[LawrenceC · Accepted solution]

Hi prinzlmeisl,

Your issue has been escalated to a Verizon agent. Before the agent can begin assisting you, they will need to collect further information from you. Please go to your profile page for the forum and look at the top of the middle column where you will find an area titled "My Support Cases". You can reach your profile page by clicking on your name beside your post, or at the top left of this page underneath the title of the board.

Under "My Support Cases" you will find a link to the private board where you and the agent may exchange information. The title of your post is the link. This should be checked on a frequent basis, as the agent may be waiting for information from you before they can proceed with any actions. To ensure you know when they have responded to you, at the top of your support case there is a drop down menu for support case options. Open that and choose "subscribe". Please keep all correspondence regarding your issue in the private support portal.