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Never received $100 Amazon gift card

I signed up for service in December and part of that was a $100 Amazon Gift card. Everywhere on the site/app says it’ll be emailed to me in 1-2 days, but I never received an email. 

Ive called support 7 times and was told every time I will receive eGift card withi 72 hours. I never received it. Filing with  BBB. Unbelievable scam.

Re: Never received $100 Amazon gift card
Hi Alex_e,

Your issue has been escalated to a Verizon agent. Please check your Private Message Inbox for a message from Verizon_Support. You can find your Inbox by clicking on your username at the top right corner of this page. Please direct all correspondence concerning your issue to the agents, who will be assisting you privately.