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Never received amazon gift card


I have made multiple attempts to obtain my gift card and was on the phone for 2-3 hours and had Verizon call me back twice to figure out why I cannot receive my amazon gift card. My “check rewards status” says “processing now” and to allow 30 days. I had Verizon installed right before Christmas last year and received the email to register for the gift card I believe the day after Christmas. They recent me a new code last time I called but it did nothing. I could really use this amazon gift card but it seems impossible to receive at this point. Is there anyway of receiving this gift card or could $50 be applied to my monthly bill? Why have a promotion for your service if you cannot even receive the reward for using your service? 

Re: Never received amazon gift card
Community Manager
Community Manager

Hi TDel6,

Your issue has been escalated to a Verizon agent. Please check your Private Message Inbox for a message from Verizon_Support. You can find your Inbox by clicking on your username at the top right corner of this page. Please direct all correspondence concerning your issue to the agents who will be assisting you privately.