I see many people have the same problem. I've been going back and forth with agents since January. All have promised that the gift card was processing. At this point I need to escalate this to the better business bureau cause this sounds like fraud to me. It feels like there was never any intention to provide the gift card, it was all a bait and switch marketing ploy. Very disappointed
Hi MauroM1,
Your issue has been escalated to a Verizon agent. Please check your Private Messenger inbox for a message from a Verizon support agent. You can find your inbox by clicking on your username at the top right corner of this page and then clicking the envelope icon that appears at the top of the menu. Response times may vary and may be delayed at this time. Please continue to check your Inbox for a reply from a Verizon agent. Please direct all correspondence concerning your issue to the agents who will be assisting you privately.
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