Hi
I have called numerous times checking on it, told several times it was on its way, never arrived. Called again tonight and she was confused, transferred me to a disconnected line. Needless to say, I am frustrated.
Marty
Your issue has been escalated to a Verizon agent. Before the agent can begin assisting you, they will need to collect further information from you.Please go to your profile page for the forum, and look in the middle, right at the top where you will find an area titled "My Support Cases". You can reach your profile page by clicking on your name beside your post, or at the top left of this page underneath the title of the board.
Under “My Support Cases” you will find a link to the private board where you and the agent may exchange information. This should be checked on a frequent basis as the agent may be waiting for information from you before they can proceed with any actions. To ensure you know when they have responded to you, at the top of your support case there is a drop down menu for support case options. Open that and choose "subscribe".
Please keep all correspondence regarding your issue in the private support portal.
Hello we have now closed this case. Please let us know if you need anything else.
-Mitchell
mcmartymc,
At this point we will be closing the private support case. Please let us know if you have any other questions.
Josh
Start a new topic or ask questions in the open forum.
