Never received prepaid Visa card

[brucebowman]

I signed up for FIOS in December of 2014 and have yet to receive the pore-paid Visa card offered as part of the promotion. Reaching  Verizon on the phone concerning this matter is impossible, so I'm resorting to a post.  Is there a number to call or an email?  

[ElizabethS]

You can check the status of your reward here: https://rewards.verizon.com/

If that does not give you the information you need, you will need to contact Verizon directly.

[brucebowman]

If I could find a way to contact Verizon directly on this matter, I wouldn't be posting in the forum.  Your customer service is a labyrinth of phone trees and web sites, none of which help me.  I might as well be trying to contact the NSA.

The site you supplied says I'm not shown in the database.  Since I believe I signed up using the link provided in the pre-paid card offer, I find that hard to believe.  Please tell me who/how to contact regarding this.  Thank you.

[ElizabethS]

 Please visit our Support page for a variety of ways to contact Verizon, including “Ask Verizon,” our virtual chat agent, and customer support phone numbers.